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Shipping Questions
Currency
All prices are in US dollars
Shipping to Continental USA (For Original Paintings)
Shipping to residential or business addresses only. Please, no P.O. Boxes or Military Addresses.
I personally ship my original artwork and any trinket gifts, such as magnets or miniature prints. Each sale is different due to location of client and size/weight and value of artwork. All paintings are insured for the value of the entire artwork plus frame. I have done it this way for simplicity. If you've added something to a cart and then the shipping seems not to make sense, either too high or too low, please e-mail me. I can take the painting to UPS Store or USPS and find out exact costs. Prints are shipped by the Art Print shop I am affiliated with. They create the prints and ship them and their shipping rates apply to those transactions.
Prices are based on weight/ cost of packaging materials plus insurance. Original paintings are shipped individually even if more than one is purchased. Each painting includes the frame and is fully insured.
Continental US Only (This is for original paintings only that I personally ship and does not apply to prints shipped by Skyline or Mobile Prints. Their shipping rates apply.)
I recently added a "By Cart Weight" shipping option. This should be less expensive. It is in trial right now as I can not calculate every zip code, so I am considering this program. Most of my art is framed, but there are a few that are in matting and I can't see charging by cart total when that item is going to be much less to ship. So I'm giving this a try to see if it is feasible.
Rest assured your items are packed with care, and will arrive safely. If the item is small, I ship it myself. I may use USPS Priority Mail or First Class with insurance. Currently, all original pieces other than my miniature canvas panels are shipped via UPS Store. This is the best option when shipping a large painting. Shipping Costs of any item include purchase of correct box, bubble wrap/packaging and Insurance in addition to the actual cost of shipment. This is most effective because they insure fully when they have packed it themselves and less risk of damage. If it is a magnet or miniature painting without a frame, I send in a small envelope first class or priority mail.
*Prints are shipped directly from my Fine Art Print affiliate: Skyline Art Prints.
Shipment arrives damaged (For Paintings and Prints)
If your painting arrives and the box is damaged please notify me immediately via the website and BEFORE opening the package. You MUST PHOTOGRAPH the damaged package before opening it. This covers us both for insurance purposes. Then you may open the package and hopefully the damage is only to the packaging. If the painting or print is damaged, PHOTOGRAPH THE DAMAGED ARTWORK. Each original painting is photographed prior to shipping and once packed so that there is a comparison photo in the event of damage.
No refunds for damaged items will be made to the Buyer until the Buyer completes his/her part of the obligation in assisting to file the insurance claim.
Shipping to Alaska, Hawaii and Foreign Countries
Please contact me to arrange shipping. I will have to pack the item first and find out costs.
* For international buyers Please contact me before ordering with your country for exact shipping cost. .This applies to both original paintings and prints. I ship First Class International, as it is the most cost effective shipping. The print shop may use USPS or FedEx and if the buyer has a Fed Ex account, it is possible to use the buyer's Fed Ex account number.This must be arranged in advance. The Print Shop's packing and shipping rates are in constnt flux and may vary and their prices apply.
INTERNATIONAL BUYERS PLEASE READ:
I am not responsible for a package once it has left the United States. I have no control on how long it takes to get to your country. Please do not contact me to see where it is after leaving the United States, because I would have no information. I will provide postal information/tracking once shipped so you may monitor it.
Buyer is responsible for additional customs duty, VAT and/or import taxes. Due to import duty valuation adjustments and currency valuations, I am unable to provide an estimate for duty or VAT.
Please, do not ask me to change anything on customs forms. I will not mark "gift" on international packages. The actual price will be listed on the customs form.
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It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.
Verified Returns & Exchanges
The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.
Description of Policy from Merchant:
Returns on Original Paintings 15 Day Money Back Guarantee on original artwork if you are not totally satisfied with your purchase. No questions asked. You must contact me within 7 (seven days) of receiving the artwork and notify me that it is being returned.The artwork must be returned in the original packaging, undamaged and arrive within the 15 day cut off. No exceptions. Shipping costs are not refundable. Return shipping costs at customer's expense. Artwork must be insured for return. PLEASE READ CAREFULLY: Once the item arrives and has been inspected, The price of the art and the tax will be refunded MINUS A 16% RESTOCKING FEE. What is that? This covers non-refundable transaction fees that I incur which are percentage based and also the loss of my product on the shelf for two weeks when it could be sold to another buyer and the work required to re-list the item. Returns on Prints There are no returns on Prints except if the print itself is damaged. Please see details below: Returns on Prints are accepted only in the rare case of damage to the shipment. (The product itself) Buyers remorse or color variations from the computer monitor and what the print looks like in person are not valid reasons for a return. In the rare event of a damaged print, buyer must follow the instructions above in "Shipment arrives Damaged" and photograph the damaged packaging before opening and the damaged print, and save the damaged packaging. This covers us all for insurance purposes. Please see FAQ for more information
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Verified Archival Materials Used
The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.
Description from Merchant:
Many of my paintings are on Canvas Panel. I have a few on stretched canvas and most of my new oil paintings are on Arches Oil Paper. I use high quality brushes, palette knives, acrylic and oil paints. My panels, canvas and papers are top notch. Please see FAQ page for detailed information in the "Materials" section.